How Can Manufacturers Improve Warranty Programs Using Data and Metrics?
Manufacturers often face rising warranty costs, fragmented data, and growing customer expectations. These challenges make it difficult to maintain profitability while delivering quality service. The good news? Leveraging data and metrics can transform your warranty program into a cost-effective, customer-friendly operation. For manufacturers looking to partner with a trusted home warranty company in the USA , understanding how to use data strategically is the first step toward smarter warranty management. Understanding Warranty Data and Key Metrics Warranty data is more than a record of claims—it’s a powerful tool to identify patterns, prevent failures, and improve customer experience. Key metrics every manufacturer should monitor include warranty claims frequency, average cost per claim, claims cycle time, claim denial rate, and warranty reserve as a percentage of sales. Real-time data from connected devices provides immediate insight into failures, while historical data helps s...